![]() ![]() Now when the phone rings at Bob Ross Inc., the dozen or so people who work there brace for an earful. The film depicted the company as exploitative after Ross’s death in 1995 and heartless toward his survivors, particularly Ross’s son, Steve Ross. After the scathing documentary Bob Ross: Happy Accidents, Betrayal and Greed debuted on Netflix, calls to the Herndon, Virginia, business turned angry. “We actually fight over answering the phone.” It’s what we are all doing here,” Kowalski says. “We’re so used to just having people swoon over Bob. She kept doing it now and then, even after becoming president of the company. It used to be one of the best jobs in the office. Joan Kowalski’s first job at Bob Ross Inc., the business her parents cofounded in 1985 with the beloved TV painter, was answering the telephone.
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